Setting Up Your Account

Overview

You’ll access the platform via an invitation email, create your password, and then sign in at your site’s admin URL.
 

Before you begin

  • Have access to the email address that was invited.
  • Use a modern browser (Chrome, Edge, Firefox, Safari).
  • If you use a company inbox, ensure external emails aren’t blocked.

Step-by-step

Step 1:

Open your invitation email

  • Look for an email inviting you to set up your account.
  • Note: Check Spam/Junk if you don’t see it. Mark it Not spam and add the sender to your contacts to prevent future emails going to junk.

Step 2:

Click the “Set Your Password” link

  • The email includes a secure link to create your password.
  • Click it to open the setup page in your browser.

Step 3:

Create your password

  • Enter a strong, unique password and confirm it.
  • Tip: Use 12+ characters with a mix of letters, numbers, and symbols.

Step 4:

Sign in to the platform

  • After setting your password, you’ll be prompted to sign in.
  • Use your email (the one that was invited) and your new password.

Step 5:

Bookmark your admin URL for next time

  • You can always return to your dashboard at: https://<yourwebsite>/admin
  • Replace <yourwebsite> with your domain.
  • Consider bookmarking it for quick access.
In this article

Troubleshooting

Didn’t get the email?

  • Check Spam/Junk and Promotions folders.
  • Add the sender's email to your contacts and ask your site provider to resend the invitation.

The link expired or doesn’t work

  • Invitation links expire. Request a new invitation from your site provider.

Forgot your password

  • Go to https://<yourwebsite>/admin and use the Reset Password link to reset.
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